Terms & Conditions
1. Acceptance & Scope
By accessing, registering for, or using AI Agents Ke (aiagents.ke) or associated platform interfaces and developer engines, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our platform.
2. Services Provided
AI Agents Ke provides enterprise multi-channel AI communication tools, voice AI automation, WhatsApp Business Cloud API integration, SMS routing infrastructure, and developer APIs. The platform is owned and operated by Crinoid Investments Limited.
3. Account Provisioning, Subscriptions & API Billing
Managed Onboarding: Workspaces are provisioned and handed over by Crinoid Investments Limited administration following the evaluation of a client request.
Subscription Cycles: Services are billed on a recurring subscription basis — monthly (1 month) or yearly (12 months). Yearly billing is always 20% cheaper than paying monthly for 12 months (yearly = 12 × monthly price − 20%). One-off / perpetual purchases are no longer offered; existing perpetual subscriptions are grandfathered and remain active.
Message Allowances: Each plan includes a monthly bot-message allowance (Micro 1,000; Macro 3,000; Medium 10,000; Enterprise unlimited). Micro and Macro are AI Assistant plans; Medium and Enterprise are AI Agent plans. Enterprise is a custom plan with custom pricing and no fixed budgets: any request for it is quoted by our team. When an allowance is used up, automated replies pause until the allowance resets or the plan is upgraded, and the client's registered email is notified once per period.
Plan Features: The Developer API is available to Medium and Enterprise plans. Leads and Escalations are available to Macro, Medium and Enterprise plans. After an upgrade, the client dashboard refreshes these features when payment is verified.
Renewal Reminders: Yearly subscriptions are reminded one month before, one week before, and on the day of expiry. Monthly subscriptions are reminded 5 days before and on the day of expiry.
Third-Party API Payments: All financial transactions, subscriptions, and payment data are processed strictly via secure, third-party API gateways. Crinoid Investments Limited does not host or manage your financial data.
Renewal Warnings & Holds: Failure to settle balance dues on or before the due date via the billing portal will result in the account status being updated to "On Hold." Accounts on hold will experience immediate, temporary suspension of automated AI channel responses and API connections. Full reactivation requires payment of outstanding subscription balances.
4. Reseller and White-Label Services
Eligible resellers may create and manage client workspaces, choose enabled channels and plan features, and, where a funded white-label licence is active, present the service using their own approved brand. Resellers are responsible for their client relationship, the accuracy of the settings and recipient details they enter, and any promises they make about their own services. White-label branding, payment routes, sender identities and available features depend on the reseller's active licence and configured integrations; the platform may fall back to AI Agents Ke branding or delivery when a reseller service is not configured or unavailable.
5. Channels, Add-Ons & Third-Party Connections
Available channels and add-ons are selected for each workspace and may require a separate purchase, subscription entitlement, account connection or configuration before they can be used. A channel displayed as selected is not necessarily connected or operational until its required setup is complete. Website widgets, WhatsApp, Facebook Messenger, Instagram, Telegram, email, SMS and other integrations depend on third-party services and their current technical requirements, availability, approval, policies and fees.
Meta services require the business to authorize the relevant connection and maintain its Meta account and permissions. Users must have authority to connect the business assets, comply with Meta and WhatsApp policies, and keep credentials secure. Ella may offer dynamically generated WhatsApp reply buttons when that feature is enabled and supported by the connected account; WhatsApp controls which interactive message formats are available.
SMS notifications require an enabled SMS provider integration and may incur provider charges. Email routing and human-handoff notifications require a valid destination address and available delivery service. Email may use the platform sender or an active reseller-branded sender where configured. No particular delivery time or uninterrupted delivery is guaranteed.
6. Human Handoff & Automated Responses
Users may configure human handoff notifications by email or SMS. Email delivery uses the configured business recipients (or the business contact address where applicable) and may use an active white-label sender. SMS delivery requires the business's enabled SMS integration and configured recipient numbers. Handoff is an assistance workflow, not an emergency or guaranteed real-time response service. Users remain responsible for monitoring their inboxes, integrations and conversations and for responding to customers appropriately.
AI-generated replies, suggestions, summaries and routing decisions may be inaccurate, incomplete or delayed. Users must review important information and must not rely on Ella as a substitute for professional, legal, medical, financial, safety or emergency advice.
7. Customer Responsibilities & Acceptable Use
Users agree to utilize AI Agents Ke strictly for lawful business communication. You shall not utilize the platform to:
- Transmit unsolicited bulk communication (spam), illegal content, or fraudulent schemes.
- Engage in deceptive, impersonating, or abusive practices.
- Distribute malware, viruses, or code designed to compromise system security.
Crinoid Investments Limited reserves the right to audit network activity and suspend non-compliant accounts immediately without prior notice or financial liability.
8. Privacy and Security
By using AI Agents Ke, you agree to the collection and use of your account information (Name, Email, Phone Number, Organization Name) as outlined in our Privacy Policy. Clients are responsible for ensuring they have the right to upload any business data or end-user contacts they submit to their workspace.
9. Intellectual Property
Crinoid Investments Limited retains all rights, proprietary technology, and intellectual property in the AI Agents Ke platform, the Ella engine, and system algorithms. Clients retain exclusive ownership of all uploaded business data, prompts, and customer conversation logs submitted to their workspace.
10. Limitation of Liability
Services are provided on an "as-is" and "as-available" basis. Crinoid Investments Limited shall not be liable for direct, indirect, incidental, or consequential damages resulting from platform downtime or service interruptions caused by third-party infrastructure failures, telecommunications outages, or Meta/WhatsApp API platform disruptions.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya.